Jennifer Veitch - Still room for improvement as complaints fall

AT EVERY firm in Scotland, client relations partners will have recently received the first of what promises to be a flurry of letters from the Law Society's new regulation liaison team.

It is all part of the society's drive to ensure solicitors are aware of the new complaints-handling landscape – and to attempt to persuade them to get their proverbial houses in order before the new Scottish Legal Complaints Commission starts inv...